Free postage on all orders, standard shipping time 1-3 business days.
We will always aim to provide high quality goods and to provide a high standard of client care. We recognise however that sometimes we may not get things right and as such, it is important that you can raise any issues or complaints with us.
How to Make a Complaint
If you would like to make a complaint, you can do so via any of the following methods:
Online Contact Form
You can complain via the online contact form at: www.vanelkanhair.co.uk
Telephone
You can complain via telephone on: 01784441773
Email
You can complain via email to: info@vanelkanhair.co.uk
Letter
You can complain via letter by sending this to:
Van Elkan hair
23 Clarence street
Staines
TW18 4SU
Information
Please include the following information in your complaint:
-Your full name
-Your contact details (telephone and email)
-The fact that you are raising a complaint
-Any relevant dates and times which are relevant to your complaint
-The type of goods we have provided to you
-Any order or reference numbers we have provided to you
-A key summary of the problem or problems you have experienced and why the goods or any related customer services were not satisfactory.
What to Expect
Complaints will be processed and looked at during our business hours which are: Monday - Friday 9am - 5pm
Complaints will be dealt with by our complaints manager: AMANDA VAN ELKAN
Acknowledgement
We will acknowledge your complaint within 2 business days of our receipt of it.
For our full complaints policy please request - info@vanelkanhair.co.uk
